arrow-left icon arrow-right icon behance icon cart icon chevron-left icon chevron-right icon comment icon cross-circle icon cross icon expand-less-solid icon expand-less icon expand-more-solid icon expand-more icon facebook icon flickr icon google-plus icon googleplus icon instagram icon kickstarter icon link icon mail icon menu icon minus icon myspace icon payment-amazon_payments icon payment-american_express icon ApplePay payment-cirrus icon payment-diners_club icon payment-discover icon payment-google icon payment-interac icon payment-jcb icon payment-maestro icon payment-master icon payment-paypal icon payment-shopifypay payment-stripe icon payment-visa icon pinterest-circle icon pinterest icon play-circle-fill icon play-circle-outline icon plus-circle icon plus icon rss icon search icon tumblr icon twitter icon vimeo icon vine icon youtube icon

the experience: Frequently asked questions


DO I NEED TO MAKE A RESERVATION?

Reservations are highly recommended, but not required. Walk-ins are welcome, and are available on a first-come first-served basis.

Please use the link below or call 813.284.0621 to reserve a seat. If you have a group of 13 or more, please reach out to us and we can discuss the options available for larger groups.


HOW LONG DOES THE EXPERIENCE TAKE? 

 On average the experience takes about 30-45 minutes. All candles take 2 hours after they are poured to be ready for pick-up. Same day pick up is not available for the last 2 reservation hours of the day. If you are unable to pick up your candles the same day, you can pick up the following business day. We ask that all candles be picked up within a week of them being made. We will only hold candles up to 2 weeks, before they will be donated or discarded.


Flameless options will be ready immediately after they are made.


WHAT ARE YOUR HOURS OF OPERATION? 

Mon: 10am-8pm

(Experience Hours: 4pm-8pm on Monday and Tuesday)

Wednesday - Saturday: 10am-8pm

Sunday: 10am-5pm


HOW MUCH DOES IT COST?

Our pricing depends on the product that you choose to make. The price includes the process of choosing your scents and creating your very own custom scent blend. Our prices range from $20-$58.

IS THE EXPERIENCE KID FRIENDLY?

Yes. We welcome all ages! We do ask the parents for one on one supervision for children ages 8 and under.

CAN I BRING MY OWN VESSEL TO MAKE A CANDLE?

No. We provide vessels that have been tested with our wicks to ensure optimal burn time and quality. Outside vessels cannot be filled as we cannot guarantee how they will burn or even if they are safe to burn.


You are in advanced mode.

You can turn it off in left sidebar. To use advanced options, you will need to enter your own Google Maps API Key.

Get Google API Key