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the experience: Frequently asked questions


DO I NEED TO MAKE A RESERVATION?

Yes, reservations are recommended and a sitting fee is required to book the reservation. There will only be 12 available seats per hour for reservations. Walk-ins are welcome, and are only available on a first-come first-served basis. Our experience will last 45 minutes. Please use the link below or call 813.284.0621 to reserve a seat. If you have a group of 13 or more, please reach out to us and we can discuss the options available for larger groups.


DO YOU ACCEPT WALK-INS?

Walk-ins are welcome, and are only available on a first-come first-served basis.


IS THERE A SITTING FEE FOR THE EXPERIENCE? 

Yes, we have a $10 reservation fee to reserve your spot. The fee will be refunded in full upon your arrival at The Candle Pour.


ARE FACE MASKS REQUIRED DURING THE EXPERIENCE? 

Face masks are no longer required during the candle-making experience. 


HOW LONG DOES THE EXPERIENCE TAKE? 

 On average the experience takes about 45 minutes. Our candles take 2 hours before they are ready to take home. Same day pick up is not available for the last 2 reservation hours of the day. If you are unable to pick up your candles the same day, you are welcome to pick them up anytime in the two weeks following your visit. Flameless options will be ready immediately after they are made.


WHAT ARE YOUR HOURS OF OPERATION? 

In-Store Experience Hours

Mon: 10am-8pm

(Experience Hours: 4pm-8pm)

Tuesday: 4pm-8pm

Wed-Sat: 10am-8pm 

Sun: 10am-5pm 


HOW MUCH DOES IT COST TO MAKE A CANDLE?

Our pricing depends on the product that you choose to make. The price includes the process of choosing your scents and creating your very own custom scent blend. Our prices range from $20-$58.


Classic Candle: $32

2 Wick: $42

3 Wick: $58

Reed diffusers: $37 

1oz Fragrance oil: $22

Wax Melts: $20

IS THE EXPERIENCE KID FRIENDLY?

Yes. We welcome all ages! We do ask the parents for one on one supervision for children ages 8 and under.

CAN I BRING MY OWN VESSEL TO MAKE A CANDLE?

No. We provide vessels that have been tested with our wicks to ensure optimal burn time and quality. Outside vessels cannot be filled as we cannot guarantee how they will burn or even if they are safe to burn.


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