the experience: Frequently asked questions
DO I NEED TO MAKE A RESERVATION?
Reservations are highly recommended, but not required. Walk-ins are welcome, and are available on a first-come first-served basis.
HOW LONG DOES THE EXPERIENCE TAKE?
On average the experience takes about 30-45 minutes. All candles take 2 hours after they are poured to be ready for pick-up. Same day pick up is not available for the last 2 reservation hours of the day. If you are unable to pick up your candles the same day, you can pick up the following business day. We ask that all candles be picked up within a week of them being made. We will only hold candles up to 2 weeks, https://gem-3910432.netbefore they will be donated or discarded.
Flameless options will be ready immediately after they are made.
WHAT ARE YOUR HOURS OF OPERATION?
Mon & Tues: 10am-8pm
(Experience Hours: 4pm-8pm on Monday and Tuesday)
Wednesday - Saturday: 10am-8pm
HOW MUCH DOES IT COST?
Our pricing depends on the product that you choose to make. The price includes the process of choosing your scents and creating your very own custom scent blend. Our prices range from $20-$60.
IS THE EXPERIENCE KID FRIENDLY?
Yes. We welcome all ages! We do ask the parents for one on one supervision for children ages 8 and under.
CAN I BRING MY OWN VESSEL TO MAKE A CANDLE?
No. We provide vessels that have been tested with our wicks to ensure optimal burn time and quality. Outside vessels cannot be filled as we cannot guarantee how they will burn or even if they are safe to burn.